Reprint and refund policy

Cancelling

After you pay, a person reviews your order before it prints. Until it is approved for printing, you can cancel it from your order page for a full refund. Once printing has started it can't be cancelled.

If something is wrong

We reprint your canvas or refund you in full if:

• it arrives damaged;
• it has a printing or manufacturing defect, such as smudging, banding, or a canvas that isn't stretched properly;
• it isn't the portrait or size you ordered; or
• it never arrives.

You choose between a reprint and a refund.

How to report a problem

Report it within 30 days of delivery from your order page, or email [support email] with your order number. For damage or defects, include a photo of the canvas and, if possible, the packaging. You don't need to send the canvas back unless we ask.

If tracking shows no movement for [10 business days], tell us. If the parcel is lost, we send a new canvas at no cost.

What we can't refund

Because you see your portraits before paying and choose the one you like, we can't refund an order because of the art style, the AI's interpretation, or a change of mind. We also can't refund an order that couldn't be delivered because the address was wrong. In that case we'll help you get it sent again, at your cost.

How refunds are paid

Refunds go back to the card or payment method you used. They usually show up within 5–10 business days, depending on your bank.

Your legal rights

This policy adds to your rights under consumer protection law; it doesn't replace them.

Last updated: [date].